Frequently Asked Questions
Everything you need to know about your Canelli shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I find the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
What payment methods do you accept?
Canelli accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders almost immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.